Returns & Exchanges Faqs

A: For retail orders, we accept returns within 30 days of delivery for unused, unopened products in their original packaging. For defective products, returns are accepted within the warranty period regardless of usage. For wholesale/B2B orders, our return policy is more flexible and is detailed in your partnership agreement. All returns require prior authorization—please contact our support team before shipping any items back.

A: Email support@etesbay.com (retail) or b2b@etesbay.com (wholesale) with your order number and reason for return. Our team will issue a Return Merchandise Authorization (RMA) number and provide shipping instructions. Products returned without an RMA number may not be processed. Please do not ship items back without prior authorization.

A: For defective or warranty-covered returns, ETESBAY covers return shipping costs. We will either provide a prepaid shipping label or reimburse your shipping expenses upon verification. For non-defective returns (e.g., change of mind, wrong model ordered by the customer), return shipping costs are the buyer's responsibility.

A: Once we receive your returned product, our quality team inspects it within 3-5 business days. Refunds are processed within 5-7 business days after inspection approval. Replacements are shipped within 3 business days of approval. The entire process typically takes 10-15 business days from when we receive the returned item.

A: Yes, exchanges are possible within our return window. If you need a different battery model, contact our support team to arrange an exchange. Price differences will be either charged or refunded accordingly. For B2B partners, we offer model swap programs for inventory optimization.