Shipping policy

Last updated: October 27, 2026

Thank you for shopping at etesbay. This policy explains how we ship your orders, the associated costs, and what you can expect after making a purchase.

Order Processing

Unless otherwise stated on our website, orders will be processed as quickly as possible.

Once your order has shipped, you will receive a confirmation email containing tracking information (if supported by the chosen shipping method).

Shipping Methods and Delivery Times

Available shipping methods and estimated delivery times are displayed at checkout. Delivery times are estimates—not guarantees—and begin once your order has shipped. These estimates may be affected by carrier delays, weather conditions, or other events beyond our control.

Shipping Costs

Shipping costs are calculated at checkout based on your destination, the weight of your order, and the selected shipping method. Depending on your order, you may be eligible for free standard shipping.

UK Customs, Duties, Taxes, and Other Applicable Fees

If it is indicated at checkout that duties and taxes have been prepaid, these costs will be covered at the time of shipment, and you should not be required to pay any additional import charges upon delivery.

EU Customs, Duties, Taxes, and Other Applicable Fees

If it is indicated at checkout that duties and taxes have been prepaid, these costs will be covered at the time of shipment, and you should not be required to pay any additional import charges upon delivery.

Order Tracking

Once your order has shipped, we will send you a confirmation email containing a tracking number and a link (where applicable). Please note that it may take some time for the tracking information to update after you receive the email.

Shipping Destinations

We currently ship to Austria, Belarus, Belgium, Bulgaria, China, the Czech Republic, Denmark, Finland, France, Germany, Hong Kong SAR, Hungary, Ireland, Israel, Italy, Lithuania, Malaysia, Morocco, the Netherlands, Norway, Poland, Portugal, Russia, Singapore, Slovakia, Slovenia, South Korea, Spain, Sweden, Switzerland, Thailand, Ukraine, the United Kingdom, and the United States.

International orders may be subject to customs duties, import taxes, fees, or delays. All applicable charges will be displayed at checkout before you complete your purchase.

Address Accuracy

Please verify your shipping address during checkout. If any corrections are needed, please contact us as soon as possible.

Lost, Damaged, or Delayed Packages

If your order is lost, damaged, or delayed, please contact us, and we will assist you in coordinating with the carrier.

Order Changes and Cancellations

Need to change or cancel an order? Please contact us as soon as possible. We may be able to make adjustments before your order ships; however, once an order is in transit, we cannot modify it. If a cancellation or change is possible, any resulting refund will be processed immediately via your original payment method.

Have Questions?

Reach out to our team at etesbay@gmail.com, or use the contact details provided in our Contact Information policy.