Warranty & After-Sales Service Faqs
Q: How long is the warranty for wholesale buyers?
A: We provide a comprehensive 24-month warranty for all wholesale partners, ensuring your inventory is protected. This warranty covers manufacturing defects, capacity degradation beyond specified thresholds, and functional failures under normal use conditions. Our warranty program is designed to give B2B partners confidence in their inventory investment.
Q: What is the warranty for retail customers?
A: Retail customers receive a 12-month warranty from the date of purchase. This covers manufacturing defects and performance failures under normal use. To initiate a warranty claim, simply contact support@etesbay.com with your order number and a description of the issue.
Q: What is not covered by the warranty?
A: The warranty does not cover damage caused by misuse, improper installation, physical damage (drops, impacts), exposure to extreme temperatures or moisture, unauthorized modifications, or normal wear and tear. Batteries used in applications outside their specified design parameters are also excluded.
Q: How do I file a warranty claim?
A: To file a warranty claim, email etesbay@gmail.com
(wholesale) with your order number, product model, and a detailed description of the issue. Include photos or video evidence if possible. Our team will review your claim within 24 hours and provide instructions for return or replacement.
Q: Do you provide technical support for installation and troubleshooting?
A: Yes. Our technical support team is available to assist with battery installation, compatibility verification, and troubleshooting. We provide detailed installation guides for each product model, and our support team can be reached via email or live chat for real-time assistance. For B2B partners, we offer dedicated technical consultation and training resources.